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Contact Information
 

Please read our frequently asked questions (FAQ's) before contacting us

Purchase Related FAQ's:

  1. I am worried about using my credit card on the internet and want to phone in my card information to be safer.
    Unfortunately when you phone them in, we and 99.9% of the rest of the internet business world have to go right back out onto that same internet and enter your credit card information just as if you would have ordered it through the website. Note: Our shopping cart has 128 bit encryption and is safe. Fact: You are more likely to get your credit card numbers stolen by handing over your credit card to restaurant personnel to pay for a meal or even a department store etc.....

  2. Please Do Not email credit card numbers.
    Emails are not are not as secure as a shopping cart. Yes, this sounds crazy but it really happened and that is why we have to mention it.

  3. Your shopping cart system says paypal and I don't have or want a paypal account.
    You do not need a paypal account to purchase from JP. We accept MasterCard, Visa, Discover and if you do have a paypal account, you can use that too.

  4. My Debit Card gives me errors.
    When I try my debit card during checkout, I get an error. It is most likely because of a $1000/day spending limit on your card or you are using the wrong address. You will just need to call your bank and have them raise that limit temporarily for 24 hours so you can make the purchase. Note: If you are getting errors on the website and want to phone in your order, we will get the same errors on our end since we use the same terminal as you do online.

  5. Do you offer financing.
    Sorry, no.

Johnny Bucket and Plow Related FAQ's:

  1. Are Johnny Products made in the USA?
    Yes they are 100% made made in the USA one at a time.

  2. Do you give any discounts to lawn and garden dealers?
    Only if you would buy in quantities of 3 or more JB or Plow systems at a time.

  3. Can you make the Johnny Bucket Lift any higher?
    Sorry, no. If we could we certainly would have by now.

  4. Can you do a color other than black?
    Sorry no.

  5. Do you make custom width Johnny Buckets or plows?
    Sorry no.

  6. Can you mail me brochures?
    Sorry no The website is our brochure. Just click the print link on the product page. Walla!!, instant brochure

  7. Can I put a JBSr on a tractor that is only offered with a JBJr?
    Sorry no, if it was capable of handling a JBSr and the tractor had full hydraulics to power it, yes then there would be no reason why we wouldn't offer it as JBSr compatible tractor.

  8. Do you make one for Murray Lawn tractors?
    Sorry no, Murrays work well for mowing but unfortunately their frames have never been strong enough for the JBJr.

  9. Do we make them for ATV's including UTV's?
    Sorry no try Swisher

  10. Will you ever make one for ATV's including UTV's? 
    Sorry no, the market just isn't big enough, try Swisher

  11. Do you make Johnny Buckets or Plows for any Zero Turn mower?
    Sorry no.

  12. Will you ever make one for any Zero Turn mowers? 
    Sorry no, the market just isn't big enough.

Sleeve hitch Related FAQ's:

  1. Will the universal sleeve hitch fit my tractor?
    Yes of course it will with minor adjustments. The word "universal" means it will fit any tractor strong enough to pull a sleeve hitch tool and the extra weight of the tool.

  2. I know you say the universal fits my tractor but will it fit my tractor?
    See #1 and re-read as many times as necessary.

  3. Do you make a manual lift version Sleeve hitch?
    Sorry no, just electric.

Shipping Related FAQ's:

  1. How do you ship?
    We ship only UPS and no other.

  2. How much is shipping in the continental USA?
    All our shipping costs are a flat rate for each state on each product page. Note: Some states are a % higher of just the flat rate shipping cost.

  3. Can I use my own shipping service?
    Yes only if it's UPS or FedEx and there will be a $75 extra handling and shipping materials charge.

  4. Do you ship overseas?
    Sorry no. We only ship as far as Canada and Hawaii.

  5. Do you ship to Canada?
    Yes we do. We will need your full physical address and exactly what you want to purchase for an accurate quote.

  6. Do we know what the duties and taxes will be shipping to Canada?
    Sorry, we have no way of knowing that.

  7. Are duties and taxes included in shipping quote price to Canada?
    Sorry no, and you would pay them COD.

  8. Can you ship to a USA border town for a Canadian customer pickup.
    Yes we can and click here for ideas.

 


Before You Email, Time Saver Tips / FAQ's:

  1. Please Reference Your "Ordered By" Name + Email + Order Number, when Emailing us Order Questions
    If you placed an order and used your formal name "Dexter Snodgrass" but you always go by just "Skippy", Sorry we won't have a clue who Skippy is especially if Skippy doesn't reference the "Ordered By" name, email or doesn't include the order number. Note: The above also applies if your significant other/family member (with or without the same last name), neighbor, friend, etc... ordered for you with. PLEASE REFERENCE "Ordered By" information. :-)

  2. When will my order ship and why didn't I  get tracking numbers as soon as I ordered?
    Small items usually ship in a few days but the majority of our major products have weeks of lead time before they ship or tracking numbers are even created. The listed lead times are shown all over our website including the very page you purchased from and on your order receipt. You can trust our estimates up to date and accurate unlike some of today's fake news reports;-)

     

  3. Husqvarna / Sears Compatibility Check
    To check any of these tractors for compatibility WE NEED ONLY model numbers from under the SEAT (model numbers printed on service manuals are missing numbers) Also, the hood model number doesn't always help. Sending a clear picture of the label is good. In rare cases we are unable to look up some models. Then we ask for frame pictures. Instructions below

    Please send us some pictures of the front sides of the frame with the hood open
    from about 3 ft away and also one of the front with the hood closed from the
    same distance.
    Please do not show us measurements with tape measures and anything else we didn't ask for as it will only slow down the process... These pictures are only for ID purposes and nothing else.

 

(emails returned within hours)

Contact us by Email
Click Here

help@johnnyproducts.com

 

Calling vs Email FAQ's:

  1. I want to call you to get a quick answer?
    We don't staff personal to answer the phone but only return messages from it. It usually takes 2 days playing phone tag to even begin answer your questions. Please email us if you want answer an answer within hours.

  2. I feel calling is the easiest way to check compatibility with the Johnny Bucket?
    It's very difficult to answer this over the phone because 99% of the time we will request a model number and or detailed frame pictures that only can be done by email. If we find out it's compatible, we immediately email you the product page link.

 

(Phone calls returned within 2-4 days)

Keep in mind we don't staff personal to answer this number but only return messages from it.

414 328-1898

If you don't hear back from us within 24 hours, there was a problem with your return email address.
Please Try Again!!    We want to hear from you!!


Johnny Products Facility Address FAQ's:

  1. Can I just stop by to see your products and ask questions?
    Sorry no, Our manufacturing facility is not insured for public access. We are an internet company ONLY and because of this we don't have a physical showroom or sales personal at this facility. Our sales dept and showroom are located on our website that is incredibly open 24 hrs a day and all questions can be answered through this email link. Click Here help@johnnyproducts.com
     

  2. Can I save money and pickup my order?
    Sorry, unfortunately we could no longer offer this service because of insurance reasons.


 

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