Please read our frequently asked questions
I am worried about using my credit
card on the internet and want to phone in my card information to be
Unfortunately when you phone them in, we and 99.9% of the rest of
the internet business world have to go right back out onto that same
internet and enter your credit card information just as if you would
have ordered it through the website. Note: Our shopping cart has
128 bit encryption and is safe. Fact: You are more likely to
get your credit card numbers stolen by handing over your credit card to
restaurant personnel to pay for a meal or even a department store
Please Do Not
email credit card numbers.
Emails are not are not as secure as a shopping cart. Yes, this
sounds crazy but it really happened and that is why we have to mention
Your shopping cart system says paypal
and I don't have or want a paypal account.
You do not need a paypal account to purchase from JP. We accept
MasterCard, Visa, Discover and if you do have a paypal
account, you can use that too.
My Debit Card gives me errors.
When I try my debit card during checkout, I get an error. It is most
likely because of a $1000/day spending limit on your card or you are
using the wrong address. You will just need to call your bank and have
them raise that limit temporarily for 24 hours so you can make the
purchase. Note: If you are getting errors on the website and want to
phone in your order, we will get the same errors on our end since we use
the same terminal as you do online.
Do you offer financing.
Johnny Bucket and Plow
Are Johnny Products made in the USA?
Yes they are 100% made made in the USA one at a time.
Do you give any discounts to lawn and garden dealers?
Only if you would buy in quantities of 3 or more JB or Plow systems at a
Can you make the
Johnny Bucket Lift any higher?
Sorry, no. If we could we certainly would have by now.
Can you do a color other than black?
Do you make custom width Johnny Buckets or plows?
Can you mail me brochures?
Sorry no The website
is our brochure. Just click the print link on the product page.
Walla!!, instant brochure
Can I put a JBSr on a tractor that is only offered
with a JBJr?
Sorry no, if it was capable of handling a JBSr and the
tractor had full hydraulics to power it, yes then there would be no
reason why we wouldn't offer it as JBSr compatible tractor.
Do you make one for Murray Lawn tractors?
no, Murrays work well for mowing but unfortunately their frames have
never been strong enough for the JBJr.
Do we make them for ATV's including UTV's?
no try Swisher
Will you ever make one for ATV's including UTV's?
Sorry no, the market just isn't big enough, try
Do you make Johnny Buckets or Plows for any Zero Turn
Will you ever make one for any Zero Turn mowers?
Sorry no, the market just isn't big enough.
Sleeve hitch Related FAQ's:
Will the universal sleeve hitch fit my tractor?
Yes of course it will with minor adjustments. The word "universal"
means it will fit any tractor strong enough to pull a sleeve hitch
tool and the extra weight of the tool.
I know you say the universal
fits my tractor but will it fit my tractor?
See #1 and re-read as many times as necessary.
Do you make a manual lift version Sleeve hitch?
Sorry no, just electric.
Shipping Related FAQ's:
How do you ship?
We ship only UPS and no other.
How much is shipping in the continental USA?
our shipping costs are a flat rate for each state on each product page.
Note: Some states are a % higher of just the flat rate
Can I use my own
Yes only if it's UPS or FedEx and there will be a $75 extra
handling and shipping materials charge.
Do you ship overseas?
Sorry no. We only ship as
far as Canada and Hawaii.
Do you ship to Canada?
Yes we do. We will need
your full physical address and exactly what you want to purchase
for an accurate quote.
Do we know what the duties and taxes will be
shipping to Canada?
Sorry, we have no way of knowing that.
Are duties and taxes included in shipping quote
price to Canada?
Sorry no, and you would pay them COD.
Can you ship to a USA border town for a Canadian
Yes we can and
click here for ideas.
Before You Email, Time Saver Tips / FAQ's:
Please Reference Your
"Ordered By" Name + Email + Order Number, when Emailing us
If you placed an order and used your formal name "Dexter
Snodgrass" but you always go by just "Skippy", Sorry we
won't have a clue who Skippy is especially if Skippy doesn't reference
the "Ordered By" name, email or doesn't include the order
number. Note: The above also applies if your significant other/family
member (with or without the same last name), neighbor, friend, etc...
ordered for you with. PLEASE REFERENCE "Ordered By"
When will my order
ship and why didn't I get tracking numbers as
soon as I ordered?
Small items usually ship in a few days but the majority of our
major products have weeks of lead time before they ship or tracking
numbers are even created. The listed lead times are shown all over
our website including the very page you purchased from and on your order
receipt. You can trust our estimates up to date and accurate unlike some
of today's fake news reports;-)
Sears Compatibility Check
To check any of these tractors for compatibility WE NEED ONLY
model numbers from under the SEAT (model numbers printed on service
manuals are missing numbers) Also, the hood model number doesn't always
help. Sending a clear picture of the label is good. In rare cases we are
unable to look up some models. Then we ask for frame pictures.
Please send us some pictures
of the front sides of the frame with the hood open
from about 3 ft away and also one of the front with the hood closed from
Please do not show us measurements with tape measures and anything else
we didn't ask for as it will only slow down the process... These
pictures are only for ID purposes and nothing else.
returned within hours)
Contact us by Email
Calling vs Email FAQ's:
I want to call
you to get a quick answer?
We don't staff personal to answer the phone but only return
messages from it. It usually takes 2 days playing phone tag to even
begin answer your questions. Please email us if you want answer an
answer within hours.
I feel calling is the
easiest way to check compatibility with the Johnny Bucket?
It's very difficult to answer this over the phone because 99% of
the time we will request a model number and or detailed frame pictures
that only can be done by email. If we find out it's compatible, we
immediately email you the product page link.
(Phone calls returned within 2-4 days)
Keep in mind we
don't staff personal to answer this number but only return messages from it.
If you don't hear back from us within 24 hours, there was a problem with
your return email address.
Please Try Again!! We
hear from you!!
Johnny Products Facility Address FAQ's:
just stop by to see your products and ask questions?
Sorry no, Our manufacturing facility is not insured for public
access. We are an internet company ONLY and because of this we
don't have a physical showroom or sales personal at this facility. Our
sales dept and showroom are located on our website that is incredibly open 24 hrs a
day and all questions can
be answered through this email link. Click Here
save money and pickup my order?
Sorry, unfortunately we could no longer offer this service
because of insurance reasons.